Paul Linnell

Managing Director

CTMA New Zealand

Paul Linnell is founder and managing director of CTMA. He is a customer service champion with a passion for helping clients achieve business success through customer-driven quality and service improvement. Paul has specialised in the design and deployment of customer experience management, service quality improvement, customer service, complaints handling and voice of the customer programmes for more than 20 years. For most of his career he has worked in Europe and North America and the past 10 years Paul has been based in New Zealand, continuing to serve clients globally.