Manager: Co-design & Innovation Lab
Tauranga City Council
Pip Loader is the Manager of Tauranga City Councils Co-design and Innovation Lab. Pip and her team work with the business to design service innovation that delivers value to customers and, critical to the success of their work, is building a culture of customer-centric design and innovation with leaders and teams at Council.
Pip has over 14 years of leadership experience across a number of sectors including Events, Arts & Culture, I.T and local government. In all of these roles, creativity, curiosity, collaboration and customer connection have been critical to successful outcomes and creating environments that enable people to reach their full potential.
Pip is a passionate advocate for designing services that provide customer experiences that are meaningful, simple, and add value to customers and staff.
“He aha te mea nui o te ao? He tangata! He tangata! He tangata!”
What is the most important thing in the world? It is people! It is people! It is people!