Carol D'Silva

Senior Manager, Process Centre of Excellence

Westpac

Connecting people, processes and technology to drive value for customers and businesses is Carol’s great passion. She has an extensive background in Business process Improvement and a proven track record in establishing successful business units and channels, which have enabled her to combine an understanding of customer and financial drivers to deliver end-to-end transformations. For leisure, Carol enjoys entertaining, travelling and hiking with her husband Roland and son Josh.