Director Customer Futures and Insights
Susanne was appointed to the role of Director Customer Futures & Insights for IAG NZ in August 2016. Responsible for building the customer experience capability within IAG NZ to be truly customer led and data driven.
Prior to this, Susanne has worked predominately across the financial services sector within the UK and NZ. She has been instrumental in shaping and delivering strategic change across a broad spectrum of areas from a technical, change management and customer experience perspective.
For the past 9 years, Susanne’s prime focus and passion has been Customer Experience. Building on her previous experience has enabled her to shape programmes of work to transform organisations to deliver amazing customer experiences.