Telco and Digital Service Futures
Key developments in the telco, broadband and digital media industries
- Current New Zealand market state and the need to change
- The impact of disruptive technologies
- Key market predictions
- The evolution to a digital services provider
Michael Stribling, Lead for Digital Services, Spark
- Taking advantage of high-speed infrastructure to deliver a world of digital services
- Finding differentiation through new service provision
- Expanding beyond core products to attract andretain customers in a hyper competitive market
Simon Clarke, General Manager Business Solutions and Technology, Trustpower
Paddy Buckley, General Manager, Stuff Pix
- Disrupting the market with inter and cross industry partnerships – how these have influenced the development of new business models
- Creating a strong customer offer by bundling services together
- Achieving market differentiation with new and unique services
- Understanding the strategy of new market entrants to build powerful partnerships
- Aligning your offerings with consumer needs
- Building partnerships to allow your customers access to premium subscription services
- Creating the correct package models for your customer
- The power of strategic pricing to retain customers and enable innovation in a competitive subscription economy
- Who and what is driving innovation in the communications sector?
- Where are the promised productivity gains from a digital economy?
- How should New Zealand balance consumer benefit and market competition?
- How has the role of network operators changed and how do they need to adapt?
- What is the role of the regulator?
- The globally dominated and converged digital marketplace versus national infrastructure and regulatory jurisdictions – which wins?
• Overview of developments in the mobile, telecommunications and digital markets
• Helping regulation keep pace with the rapid changes happening in mobile and digital markets and the changing way services are delivered
• Exploring possible future developments and their impacts on competition, service quality and market outcomes
• Understanding the emerging regulatory framework for New Zealand’s communications retail markets
• Dispute resolution for telecommunications consumers in New Zealand
• Identifying customer service problems and solutions for telecommunications customers
• Principle versus prescriptive retail regulation and industry self-regulatory versus regulatory intervention
Carolyn Luey, Consumer Director, Vodafone NZ
Leaders from telcos, broadband, digital communications, broadcasting and media companies share their thoughts on the new business models, collaborative partnerships and innovative approaches currently shaping the industry.
• Collaboration within the telco industry
• Technical enablers for more cost-effective solutions
• Progress with the Rural Connectivity Group network
• Community support – case studies
• Not just one divide - Understanding the different divides
• Beyond infrastructure
• Addressing the affordability issue
• Building collaboratives between regional players, national providers and government
• Delivering a call to action to all stakeholders to play their part in bridging the digital divides
• How best can we merge the various technologies to get optimal outcomes for the community?
• Understanding your role in closing New Zealand’s digital divide
• Tackling digital skills development
In an industry that is striving to deliver the latest technology to its customers, why, more than ever before, is “customer excellence” as important as “technical excellence”?
• Four alternate realities of the telco/customer universe
• Three key reasons why telcos lose customers and fail to get positive referrals
• Calculating the cost of dissatisfaction and an ROI for service improvement
• Three steps to building a customer-driven telco and digital future
• The reality of selling broadband in New Zealand
• Is the market at full penetration?
• What does it take to win customers in this market?
5G is a game-changing technology for telcos because of its blistering speed and low latency. The hype around how transformative it could be for consumers, industry, government is not unfounded. However, 5G also creates many challenges for traditional approaches to data storage, security and processing. Matthew will share his high-level perspective on the nature of these problems and share his thoughts on what the solutions could or should look like.