Telco and Digital Service Futures

Key developments in the telco, broadband and digital media industries

Event Details


Registration and Coffee
Opening remarks from the Chair
Rachel Kelly, Director, Ethical Ai & Business Partnerships - Australasia, Nyriad
Keynote address: Transitioning from connectivity to digital services

  • Current New Zealand market state and the need to change
  • The impact of disruptive technologies
  • Key market predictions
  • The evolution to a digital services provider
Shane Minogue, Senior Research Manager, IDC
Case study: Becoming a modern, digital, multi-service provider

Michael Stribling, Lead for Digital Services, Spark
  • Taking advantage of high-speed infrastructure to deliver a world of digital services
  • Finding differentiation through new service provision
  • Expanding beyond core products to attract andretain customers in a hyper competitive market
Morning break
Panel: Survive or consolidate: Power through collaboration and differentiationn

Simon Clarke, General Manager Business Solutions and Technology, Trustpower

Paddy Buckley, General Manager, Stuff Pix
  • Disrupting the market with inter and cross industry partnerships – how these have influenced the development of new business models
  • Creating a strong customer offer by bundling services together
  • Achieving market differentiation with new and unique services
  • Understanding the strategy of new market entrants to build powerful partnerships
Thriving in the subscription economy
  • Aligning your offerings with consumer needs
  • Building partnerships to allow your customers access to premium subscription services
  • Creating the correct package models for your customer
  • The power of strategic pricing to retain customers and enable innovation in a competitive subscription economy
Dr Peter Zamborsky, Senior Lecturer -Management and International Business, University of Auckland Business School
Lunch break
Innovation and competition in digital markets


  • Who and what is driving innovation in the communications sector?
  • Where are the promised productivity gains from a digital economy?
  • How should New Zealand balance consumer benefit and market competition?
  • How has the role of network operators changed and how do they need to adapt?
  • What is the role of the regulator?
  • The globally dominated and converged digital marketplace versus national infrastructure and regulatory jurisdictions – which wins?
Rohan MacMahon, Principal and Founder, Wollemi Consulting
The Commerce Commission’s view of the market

• Overview of developments in the mobile, telecommunications and digital markets
• Helping regulation keep pace with the rapid changes happening in mobile and digital markets and the changing way services are delivered
• Exploring possible future developments and their impacts on competition, service quality and market outcomes

Brendan Dempsey, Principal Advisor -Telecommunications, Commerce Commission
Afternoon break
Managing the impact of retail regulation

• Understanding the emerging regulatory framework for New Zealand’s communications retail markets
• Dispute resolution for telecommunications consumers in New Zealand
• Identifying customer service problems and solutions for telecommunications customers
• Principle versus prescriptive retail regulation and industry self-regulatory versus regulatory intervention

Geoff Thorn, Chief Executive, New Zealand Telecommunications Forum
Industry panel: Market imperatives and drivers

Carolyn Luey, Consumer Director, Vodafone NZ

Leaders from telcos, broadband, digital communications, broadcasting and media companies share their thoughts on the new business models, collaborative partnerships and innovative approaches currently shaping the industry.

Jonathan Eele, GM Wholesale, Regulatory and Commercial, Vocus New Zealand
Robert Hutchinson, Director , Obbie Ltd
Craig Williams, EGM of Sales and Marketing, Kordia
Summary remarks from the chair
Networking Drinks
Welcome back from the Chair
Rachel Kelly, Director, Ethical Ai & Business Partnerships - Australasia, Nyriad
Enabling the delivery of universal broadband coverage

• Collaboration within the telco industry
• Technical enablers for more cost-effective solutions
• Progress with the Rural Connectivity Group network
• Community support – case studies

Andrew Button, Executive Programme Director, The Rural Connectivity Group
Beyond blackspots: Bridging the digital divides

• Not just one divide - Understanding the different divides
• Beyond infrastructure
• Addressing the affordability issue
• Building collaboratives between regional players, national providers and government

Andrew Cushen, Outreach & Engagement Director, Internet NZ
Morning break
Panel: Creating a practical roadmap to achieving the goal of allowing all New Zealanders to have access to transformative potential of the internet

• Delivering a call to action to all stakeholders to play their part in bridging the digital divides
• How best can we merge the various technologies to get optimal outcomes for the community?
• Understanding your role in closing New Zealand’s digital divide
• Tackling digital skills development

Ernie Newman, Secretariat, Wireless Internet Service Providers Association of New Zealand (WISPA.NZ)
Andrew Cushen, Outreach & Engagement Director, Internet NZ
Andrew Button, Executive Programme Director, The Rural Connectivity Group
Upskilling workforces to deliver future telco and digital services
Arturo Pelayo, Innovation Consultant, Designer & Entrepreneur
Lunch break
Success in the telco industry: A partnership between “technical” and “customer” excellence

In an industry that is striving to deliver the latest technology to its customers, why, more than ever before, is “customer excellence” as important as “technical excellence”?

•          Four alternate realities of the telco/customer universe

•          Three key reasons why telcos lose customers and fail to get positive referrals

•          Calculating the cost of dissatisfaction and an ROI for service improvement

•          Three steps to building a customer-driven telco and digital future

Paul Linnell, Managing Director, CTMA New Zealand
Afternoon break
Surviving in a brutally competitive market – what does it take to win customers

• The reality of selling broadband in New Zealand

• Is the market at full penetration?

• What does it take to win customers in this market?

Taryn Hamilton, Consumer General Manager, Vocus New Zealand
Hype versus reality in 5G

5G is a game-changing technology for telcos because of its blistering speed and low latency. The hype around how transformative it could be for consumers, industry, government is not unfounded. However, 5G also creates many challenges for traditional approaches to data storage, security and processing. Matthew will share his high-level perspective on the nature of these problems and share his thoughts on what the solutions could or should look like.

Matthew Simmons, CEO and Co-Founder , NYRIAD

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