Optimising patient experience through digital innovation
Monitoring, measuring and improving patient experience by means of technological change
The increasing expectations of the patient have motivated healthcare providers to devote more time and effort to patient satisfaction and to reduce the per capita costs of healthcare. Providers are faced with problems such as:
- How can technology enable a positive return on investment and improvement in consumer perception of an organisation?
- How can all of this new technology impact upon the patient experience?
These are the questions the: Optimising Patient Experience Through Digital Innovation Conference will discussed in 2017. The conference gave providers the chance to come together and look at opportunities for organisations to improve their patient experience programme through means of digital change and innovation.
Featured expert insights on patient experience and technology from:
- Ministry of Health
- Health Quality & Safety Commission
- Orion Health
- NZ Blood Service
- Probity Consulting
- Hawkes Bay Health Consumer Council
- Bay Urology
- Waikato DHB
- Waitemata DHB
Also featured was a patients' panel where patients had the chance to discuss their expectations for healthcare