The Office & PA Show 2017


Keynote/Seminar Schedule


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Day 1 - 19 Sep


8.30
Expo Opens
9.00
MC Address
Dominic Bowden
9.10
Keynote

Walking away from serving Nelson Mandela as his closest aide for 19 years, does not leave one unaffected or unchanged. 

During her speech Zelda la Grange will take the audience through her journey with former President Nelson Mandela. She describes how the experience has had a lasting effect on her life and how the lessons she learnt from him can be applied in our everyday lives in both the professional and personal environment. Zelda will empower you but also entertain by sharing her experiences. 

Zelda la Grange, Former PA, President Nelson Mandela

FREE OF CHARGE
REGISTRATION IS ESSENTIAL TO ATTEND

10.10
Session break
10.20
1.Time & priority management - Secrets of the Masters
  • Choosing the right processes and tools to help you accomplish your goals 
  • Turning intentions into actions – avoiding bottlenecks and creating efficiencies for enhanced decision making capabilities 
  • Identifying urgent vs. Important – tips to help you take control of your to-do list 
  • Technical Support: Top Apps for Productivity and workflow management 
Nikki Hommes, Director, Potential Unleashed

$75 + GST
OR
2.Writing emails that get noticed, have impact and get the job done
  • The anatomy of a great email - content, structure and language 
  • Getting the responses you need – tips to increase response and open rates 
  • Writing excellent content – prioritisation and clarity 
  • Clarity, persuasion and asking or informing effectively 
Kerry Saberton, Principal, Jigsaw Professional Development Consulting

$75 + GST
OR
3.Working on YOU - developing your personal brand for success
  • How your personal brand can launch your career into its next phase 
  • Deciding on your authentic self and how to bring this into your personal brand 
  • Establishing your personal brand & keeping it alive 
  • Building online and offline assets to support your brand vision
Kirsty Weir, Director, Rough Sketch

$75 + GST
11.00
Session break
11.10
4.Using assertiveness skills to address difficult behaviours in the office
  • Setting your boundaries - don’t excuse unacceptable behaviour 
  • Different types of power you can use to affect change 
  • Simple techniques to defuse sarcastic remarks 
  • Responding to constructive and destructive criticism & dealing with unreasonable demands 
Pam Cronin, Owner and Principal, BRIDGE Associates

$75 + GST
OR
5.Manage & support your boss in pressured environments
  • Top techniques to ensure you are the EA/PA your boss needs you to be
  • Communication – scheduling time to identify priorities and areas to build efficiency
  • Identifying opportunities for scheduled down time
  • Determining areas for delegation
Christine Wattie, Director, Aroha Leadership

$75 + GST
OR
6.Purchasing and supplier basics - all you need to know as you stay in charge
  • Avoiding fragmented approaches to purchasing and procurement - Deciding upon and setting up a purchasing strategy 
  • Evaluating tenders or quotes and choosing the suppliers – what to look for in procurement and supply contracts 
  • Negotiating terms and conditions with suppliers that work for you 
  • Knowing the deal and terms you are seeking
Keith Robinson, Director, Dharma Advisory Services

$75 + GST
11.50
Session break
12.00
7.Managing stress and frustration in the workplace
  • Understand how stress and anger are created 
  • Eliminate worry in 2 minutes flat! 
  • Use 5 questions to block out negative emotions 
  • Recognise the hidden, non-verbal messages of anger
David Henton, Director, Confident Communication Limited

$75 + GST
OR
8.Using persuasion and influence strategically at work
  • Recognising when persuasion is appropriate 
  • Deploy these simple persuasion techniques to shape your approach 
  • Recognise what it takes to build your power and credibility 
  • Avoiding negative outcomes and overcoming obstacles to persuasion  
Pam Cronin, Owner and Principal, BRIDGE Associates

$75 + GST
OR
9.Managing and monitoring staff performance
  • Monitoring performance without appearing intrusive or controlling 
  • Setting and using performance objectives to manage staff 
  • Behavioural objectives vs. performance objectives – the benefits of looking at a more holistic approach 
  • Gaining insight from external sources about staff performance
Nikki Hommes, Director, Potential Unleashed

$75 + GST
12.40
Networking break and expo
1.40
Keynote
Cecilia Robinson, CEO & Co-founder, My Food Bag

FREE OF CHARGE
REGISTRATION IS ESSENTIAL TO ATTEND

2.40
Session break
2.50
10.If you need to say 'No' in a non-confrontational way - use assertiveness to achieve your goals
  • What is assertiveness? There's a range from extremes, middle ground and starting points 
  • Understand your 10 Personal Assertiveness Rights 
  • Exploring our skills in speaking up, being clear and authentic 
  • Saying “no” when you need to and feeling good about it 
Pam Cronin, Owner and Principal, BRIDGE Associates

$75 + GST
OR
11.From ideas to Wow! How to create memorable events and meetings
  • Creating and managing a budget for events and meetings that will give you Wow! 
  • Finding the “X” factor – finding entertainment or locations to surprise and delight your attendees 
  • Keeping experience at the forefront 
  • Getting the basics right – avoiding the common pitfalls which bring event and meeting experiences down 
Pamina Prasad, Director, Pamina@Events

$75 + GST
OR
12.Use PowerPoint like a pro - Creating next level slide decks
  • Slide deck basics – fonts, sizes, colours and formatting 
  • Video and audio hacks and tips to help them run seamlessly 
  • Transitions and effects – using them effectively and with purpose 
  • 10 things you never knew you could do and how they will help elevate your content
David Jackson, Managing Director,   Ripped Orange

$75 + GST
3.30
Session break
3.40
13.Minutes Masterclass - how to take your minute writing to the next level
  • Roles and responsibilities when taking minutes 
  • Filter information and capture what’s needed 
  • Design minute templates that work 
  • Ensure follow-up actions are completed 
Jonathan Tan, Executive Assistant and Project Coordinator, Write Ltd

$75 + GST
OR
14.The busy EA/PA and Office Manager's guide to Mindfulness
  • Mindfulness for dealing with emotions, stress management and to increase focus 
  • The power of thought – using mindful techniques to overcome roadblocks and for problem solving 
  • Why mindfulness can help you focus on the tasks you need to get done and quickly deal with distractions 
  • Mindfulness isn't doing nothing – the power of a mindful approach
Teagan Fea, Managing Director, Mindful Business NZ

$75 + GST
OR
15.The art of negotiation - understanding the strategic approach to negotiation
  • Opening your mind and being able to argue “both ways” to fully understand perspectives 
  • Recognising trip-wires and knowing when and how to call a ‘no deal’ 
  • Handling negotiation ploys and ‘dirty tricks’ that can potentially cause conflict 
  • Reading the signals for closing and knowing how to act on them
Nikki Hommes, Director, Potential Unleashed

$75 + GST
4.20
Session break
4.30
16.How to build resilience in your team or workplace
  • What supports and undermines resilience and how to identify resilience strengths 
  • Identifying difficult behaviours and how to change them 
  • Building confidence and resilience in your workforce and the tools to help you achieve this 
  • What a resilient and sustainable team looks like
Samantha Patel, Director, Responsive Consulting

$75 + GST
OR
17.Using assertiveness skills to address difficult behaviours in the office
  • Setting your boundaries - don’t excuse unacceptable behaviour 
  • Different types of power you can use to affect change 
  • Simple techniques to defuse sarcastic remarks 
  • Responding to constructive and destructive criticism & dealing with unreasonable demands 
Pam Cronin, Owner and Principal, BRIDGE Associates

$75 + GST
OR
18.Managing difficult and non-performing suppliers
  • Strategic tips to get the best out of your suppliers – setting up metrics to identify supplier non-performance 
  • Communication – avoiding non-performance reaching a confrontation point  
  • How building a good relationship can work for you 
  • Ending supplier relationships – knowing when to move on - what to do when all other avenues have failed
Keith Robinson, Director, Dharma Advisory Services

$75 + GST
5.10
Networking Function

Day 2 - 20 Sep


8.30
VIP Access: An Audience With Libby Moore

Automatic registration given to first 150 registrations on a 2 Day Seminar Pass

Libby Moore, Personal & Professional Coach
(former EA & Chief of Staff to Oprah Winfrey)
, VIP ACCESS EXCLUSIVE TO THE FIRST 150 2 DAY SEMINAR PASSES
9.30
Expo Opens
9.30
MC Address
Antonia Prebble, Actress
9.40
19.Advanced MS Office Outlook Masterclass - tips & tools to better manage your inbox
  • Top email management tools & tips to help you conquer email overload 
  • Hacking rules – instantly colour code, sort and filter your inbox and calendar to maximise productivity 
  • Quick Parts, Quick Steps and the shortcuts you need to know
David Jackson, Managing Director, Ripped Orange

$75 + GST
OR
20.Managing your company's social media - top tips to make the most of social networking
  • Deciding & leveraging each platform and how they can add a positive impact to your company brand 
  • Crafting the right voice on social that speaks to your audience 
  • Who should take charge? 
  • Building influence on social and heightening engagement with business leaders
Jon Randles, Partner, MOSH Social Media

$75 + GST
10.20
Session break
10.30
21.Manage & support your boss in pressured environments
  • Top techniques to ensure you are the EA/PA your boss needs you to be 
  • Communication – scheduling time to identify priorities and areas to build efficiency 
  • Identifying opportunities for scheduled down time  
  • Determining areas for delegation
Christine Wattie, Director, Aroha Leadership

$75 + GST
OR
22.Simple but effective budgeting for Office Managers and EAs
  • Budgeting made easy – understanding types, the information needed and the importance for budgets to be adjusted for special circumstance 
  • Taking the fear out of budgeting – techniques to help you budget accurately 
  • Where budgets go bad – preparation or execution or both? 
  • Seeking & securing agreement on your budget
Brad Golchin, Founder and Managing Director, Wise Advice

$75 + GST
OR
23.Recruitment bootcamp - Top tips for writing job descriptions, interviewing, reference checking and onboarding
  • The 15 things that can go horribly wrong and how to avoid them 
  • Effective job descriptions that cover the essential components  
  • How to avoid common interview & reference check mistakes – tips for finding the best candidate for the job 
  • Finish the job right – creating a strong onboarding process to facilitate a seamless transition
Lisa Hill, Managing Director, Eclipse Recruitment

$75 + GST
11.10
Session break
11.20
24.How you can build self-confidence - tapping into the full power of your subconscious mind
  • Learn how the conscious and subconscious mind is controlling your behaviour 
  • Recognise how we accidently hypnotise ourselves to fail 
  • Learn how you can re-wire your brain to become assertive and self-confident 
  • Master the 7 Rules for personal reprogramming and flushing out negative, self-defeating messages 
Keith McGregor, Director, Personnel Psychology

$75 + GST
OR
25.Turning negatives into positives - Constructively managing complaints and aggression
  • The dynamics of situations involving passive and aggressive behaviours 
  • Learn strategies and solutions for dealing with aggressive behaviour 
  • Tools to diffuse tension in the workplace or with customers 
  • Identify constructive complaints and dealing with them appropriately to affect positive change 
Penny Holden, Owner, The Performance Consultant

$75 + GST
OR
26.Business reports - writing tips and tricks
  • Identify different reporting formats and how each should be approached 
  • Learn how to effectively structure reports 
  • Identify the correct display of graphs, charts, and tables 
  • The importance of simple, clear, direct 
Jonathan Tan, Executive Assistant and Project Coordinator, Write Ltd

$75 + GST
12.00
Networking Break and Expo
1.00
Keynote: Health-check - time to stop and listen?

The Ultimate Guide to Making Health Happen in your life How to eat  well, live well and feel much, much better!

• How to navigate all the conflicting information and advice when it comes to health and wellbeing
• Understanding your autopilot – how to reprogram your habits for a healthier, happier life
• How to make it EASY to be healthy when life is busy and demanding
• Creating a healthy environment at home and work to make eating well your new default
• Beyond food and fitness – the link we are missing for amazing health and vitality
• Practical and ideas and solutions for better balance and more energy

Claire Turnbull, Nutritionist & Wellness Expert

FREE OF CHARGE
REGISTRATION IS ESSENTIAL TO ATTEND

2.00
Session break
2.10
27.Juggling multiple managers - secrets to making the complex simple
  • Removing complexity where possible – creating uniform procedures for common requests 
  • Communication and planning ahead – avoiding bottlenecks and roadblocks for peak efficiency 
  • Priority management and judgement calls – knowing where to spend your time and when to just say “no” 
  • Tips to help you adapt to each manager’s working style and preferences
Kerry Saberton, Principal, Jigsaw Professional Development Consulting

$75 + GST
OR
28.Top tricks to get the most out of Microsoft Word
  • Using sections and styles to hack your document 
  • Troubleshooting – how to avoid the most common Word mistakes 
  • Cut, copy and paste – going beyond these basic word functions 
David Jackson, Managing Director,  Ripped Orange

$75 + GST
OR
29.Simple but effective budgeting for Office Managers and EAs
  • Budgeting made easy – understanding types, the information needed and the importance for budgets to be adjusted for special circumstance 
  • Taking the fear out of budgeting – techniques to help you budget accurately 
  • Where budgets go bad – preparation or execution or both? 
  • Seeking & securing agreement on your budget
Brad Golchin, Founder and Managing Director, Wise Advice

$75 + GST
2.50
Session break
3.00
30.Dealing with difficult personalities - The psychology behind the personality types in your office
  • What is "difficult" and examples of unreasonable behaviour 
  • How the conscious and subconscious mind shape behaviour 
  • Your triggers – why you will perceive some people as more difficult than others 
  • Simple tools to analyse personal interactions
Keith McGregor, Director, Personnel Psychology

$75 + GST
OR
31.Simple and effective business writing - get your message through
  • Shaping content for maximum effect – balancing timeliness with attention to detail 
  • Ensure 100% correct proofread documents 
  • Gauging appropriate style and tone 
  • Tips to improve any business writing exercise 
Helen Steemson, Creative Director, Words for Breakfast

$75 + GST
3.40
Session break
3.50
32.Microsoft Excel - advanced hacks to improve your excel skill set
  • The top features all spreadsheet ninjas should know 
  • Mastering pivot tables 
  • Excel shortcuts to help you save time
David Jackson, Managing Director,  Ripped Orange

$75 + GST
OR
33.Social Media in the workplace - how to avoid social media #fails
  • Social media policies, protocols you need to put in place 
  • Evaluating the latest regulation around social and how to best implement it into policy 
  • Setting up guidelines around usage and detecting misconduct or cyber security breach 
  • Grappling with social faux pas: Quick remedies to social sins and a PR crash course
Mere King, Senior Associate, Buddle Findlay
Lucy Carruthers, Associate, Buddle Findlay

$75 + GST
OR
34.Writing and enforcing codes of conduct - bullying, sexual harassment and other office hazards
  • Examples of great codes of conduct – aligning it with your company culture and expected behaviours 
  • What are your legal obligations?  Understanding the law around bullying and sexual harrassment and your obligations to keep employees safe 
  • Other elements to include – visitor policies, workforce safety and standards of behaviour 
Andrea Dunseath, Employment Relations Specialist, Dunseath and Associates

$75 + GST
4.30
End of Expo
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