DX 2017

Driving digital transformation

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#NZDX17

Agenda

8.30
Registration and coffee
8.50
WELCOME from the Chair
Angela Nash, CIO, REANNZ
9.00
OPENING INTERNATIONAL KEYNOTE: Leading digitally – Examining leadership, strategy and execution of digital first business models
  • What does DX mean to you? Defining the role of DX in your organisation and where it can have the biggest pay-off 
  • The future is digital – How the digital trend is stacking up abroad and what this means for New Zealand 
  • Examining the key skills, traits and attributes of digital leadership – Who should be driving your digital strategy  
  • Upcoming technology trends and trajectories – The key technologies driving the digital revolution
Andre Guyer, Head Digital Transformation, Zurich Insurance Company Ltd (Switzerland)
9.30
EXTENDED Q&A with our international guest
9.40
KEYNOTE: Driving an innovative and adaptive digital culture
  • Why digital transformation matters
  • The link between innovation and digital transformation
  • Why you should invest in your people and culture
Brett Roberts, Associate Director - Digital, Customers and Collaboration, Datacom
10.10
KEYNOTE: Preparing employees for digital change

This session will explore key market and societal shifts that require a re-positioning of how organisations manage employee engagement within their organisations. Gerard will provide leading insights to enabling future-fit digital operations, by:

  • Tackling employee resistance or unfamiliarity with the digitisation of business processes
  • Eliminating uncertainty amongst business units that may cause resistance
  • Closing the skills gap to effectively manage complex omni-channel operations
Gerard Smith, Senior Manager - Digital, Teachers Mutual Bank (Australia)
10.40
Morning break, networking and refreshments
11.10
STREAMS
VISION, STRATEGY AND GOVERNANCE: Bringing digital transformation into the organisation’s DNA - A holistic approach to creating a future-fit strategy
  • Where to focus? Defining the scope of digital change with departments 
  • Creating roadmaps and bringing in innovation concepts to execute new business models  
  • Working in collaboration across the organisation to enable a smoother transition
Jason Delamore, General Manager - Marketing and Technology, Auckland Airport
TECHNOLOGY & PLATFORMS: The critical dimension - Embracing disruptive technology while maintaining BAU
  • The technologies to keep an eye on - Cognitive computing, blockchain, digital labour and IoT 
  • Integrating emerging technologies into your digital strategy 
  • The BAU dilemma – Evolving legacy systems whilst maintaining rapid pace change
Mike Clarke, ‎Partner, Head of IT Advisory, KPMG
11.40
VISION, STRATEGY AND GOVERNANCE: Panel: The driving component - Securing backing from key stakeholders
  • Transitioning to a future-focused mind-set 
  • Establishing risk profiles and ROI for digital projects 
  • Securing investment to support digital transformation strategies
Jason Greenwood, eCommerce Manager, HealthPost
Roxanne Salton, Head of Digital Strategy & Delivery, Mercury
Craig Columbus, CIO, Russell McVeagh
TECHNOLOGY & PLATFORMS: Developing a digital eco-system to drive efficiency and effectiveness
  • Taking a whole company ecosystem approach to drive efficiency
  • Collaborating for effective digital transformation
  • Building a tech ecosystem that is agile, connected and scalable
  • Repositioning IT from the Back Office to Front Office
Dominic Quin, Head Digital Transformation, Fonterra Co-operative Group Limited
12.15
VISION, STRATEGY AND GOVERNANCE: Panel: Get an Edge - Unlocking competitive advantage through digital innovation

Disruption and Innovation, once associated only with startups are now a reality and challenge for even the largest businesses. 
In this panel discussion, three successful business leaders share their perspective and experiences leading digital transformation within their business to get on the front foot and differentiate, innovate, and, to positively disrupt their own business with exceptional digital strategy and delivery.
This is an interactive session, bring your questions and challenges

Panel discussion facilitated by: Timothy Giles, Trustee, The Mankind Project NZ & Headway

Kevin Drinkwater, CIO, Mainfreight
Jeremy Kirk-Smith, Owner, Planet Fun
Dave Barker, National Sales and Marketing Manager, Allied Concrete
TECHNOLOGY & PLATFORMS: Becoming disruptive – Leading an effective transition to SaaS and other platforms to drive agility and innovation
  • The global rise of emerging solutions including SaaS, IoT and mobile, and benefits in supporting digital transformation
  • Why organisations need easier and more cost-effective solutions to execute, maintain and modify digital transformation projects
  • Being flexible and adaptable to rapidly implement and integrate SaaS, IoT and legacy systems
  • How a transformation platform improves the internal and external user experience
Chris Campbell, Country Manager ANZ – Magic Software Distribution, INTEGRAL
12.50
Lunch
1.40
CUSTOMER EXPERIENCE: Case study: Re-wiring the customer journey
  • Focusing on the end-to-end experience rather than touchpoints alone 
  • Establishing and enabling a user focused mind-set throughout your organisation 
  • Taking advantage of the convergence of physical and digital customer experiences
David Audley, Executive IT & Systems, Green Cross Health
PEOPLE, CAPABILITY & OPERATIONAL EFFICIENCY: Developing internal alignment and managing change
  • Re-structuring the organisational culture  
  • Dealing with entrenched mind-sets and conveying your digital vision 
  • Empowering employees to make change and take part in the projects and programmes happening around them
Karen Dallas, Culture Transformation Manager - Technology, Westpac
2.15
CUSTOMER EXPERIENCE: Capturing customer attention - The future of content consumption and path to meaningful engagements
  • Designing digital based services and channels for current and future customer needs
  • Keeping up with demand – the customer driven digital disruption
  • The ripple effect of end - to - end customer value
  • Building a personalised relationship with customers through a single service provider
Seth Bateman, Senior Project Manager, Auckland Council
PEOPLE, CAPABILITY & OPERATIONAL EFFICIENCY: Bridging the digital skills gap and future focus on the workforce
  • Re-training staff as required to adopt new technologies and processes 
  • Rewiring the hiring process – What skills and attributes are desired to enable employees across functions to thrive in a digital environment 
Lukasz Zawilski, CIO, New Zealand Qualifications Authority
2.50
CUSTOMER EXPERIENCE: Data-driven digital transformation - Unlocking customer insights with big data
  • Small steps – Demonstrating business value before expanding out to other areas of the enterprise 
  • Using data to solve existing problems and create new services 
  • Applying advanced analytics to gain a deeper insight into customer needs
Peter McCallum, Head of Data and Insights, Qrious
PEOPLE, CAPABILITY & OPERATIONAL EFFICIENCY: Creating a viral change to continually deliver your digital revolution

Digital transformation strategies have the ability to impact organisations at their deepest levels. The implications of implementing a rushed, band-aid approach to digital can be counter-intuitive – establishing an agile organisation to roll out iterative change with buy-in from across the organisation can ensure the digital project becomes embedded in the fabric of the organisation. But what about the post-DX state, and how can the 'agile virus' not die out? How do organisations continue to evolve once the focus has moved away from transforming? Lets play 'Plague' and go viral for a lasting change.

Diana Hennessy, Head of Channel Excellence, SilverStripe
3.20
Afternoon break, networking and refreshments
3.50
EXECUTIVE PANEL: Disrupt or be disrupted: How NZ organisations are transforming to combat disruption
  • Why disrupt? The necessity to disrupt internally to ensure competitiveness externally 
  • Combatting the road-blocks – Identifying new paths and routes to create long-term sustained digital change 
  • Iterative change – From small steps to large projects – Digital project progress and what the teams have learnt from the process
James Dickinson, CIO, BDO
Nicki Raistrick, Group General Manager Digital, Fletcher Building
Trevor Delany, Head of Information Technology & Services - New Zealand, BP
4.25
CLOSING INTERNATIONAL KEYNOTE: Digital transformation leadership – How to inspire change and motivate as a digital change agent
Brett Cooper, Director - Digital, Foxtel (Australia)
5.10
SUMMARY REMARKS from the Chair and close of conference
5.20
NETWORKING FUNCTION
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