Delivering Disability Services

Sector-wide solutions for funding, contracting, accessibility, housing ageing and empowerment

Event Details


Registration and coffee
Opening remarks from the Chair
Dr Huhana Hickey MNZM, MIstD, MNZM, Academic/advocate, Welfare Expert Advisory Group
Disability Action Plan 2019-2022: Creating, connecting and counting

·         Engaging to create the Plan

·         Working together to connect on actions

·         Tracking outcomes to ensure disabled people are counted


Brian Coffey, Director, Office for Disability Issues
Morning break
International Keynote: Enabling good lives for people with disability – what we can learn from the experience of Australia’s NDIS
Learn how personal budgeting pays for mentors and helpers and whether the Australian system has got it right
• What else can we learn from over ten years of personal budgeting in Australia?
• Examples of Capacity Building support so consumers head towards as much independence, employment and successful relationships as possible
David Moody, Acting Chief Executive Officer, National Disability Services
PANEL: Discussion of Australia's National Disability Insurance Scheme
David Moody, Roland Naufal and Evie Naufal discuss disability services provided in Australia under NDIS. 
Lunch break
Supporting students with disabilities along their learning pathway in mainstream schools.
  • Learning Support Delivery Model
  • Supporting student access, both curriculum & environmental, through secondary school  to transitioning out of school
  • School & Student Voice: reflecting on the school journey


Andrea Smart, Practice & Implementation Advisor, Ministry of Education
Amanda Lambourne, Occupational Therapist, Ministry of Education
The ABCs of Accessible Home Design
• A- the access issues getting into a home; new product solutions being developed for the market
• B- bathroom usability design issues; new products respond
• C- circulation and design issues around making space work in a dwelling
• Lifemark’s solutions and interactive home assessment tool
• What initiatives councils around NZ are doing to improve housing accessibility
Helen James, Sales Manager
George Hewitt, Media Specialist, Lifemark Limited
Afternoon break
Why having a disability brings credibility and perspective to service delivery
Jonathan Mosen MNZM, CEO, Workbridge
Safeguarding the rights of people with disabilities
• How advocacy assists with complaints
• Who the advocacy service is for?
• How the advocacy service is different from the HDC
Oliver Halford, National Manager, Nationwide Health and Disability Advocacy Service
Safeguarding Good Lives - Presentation from the Personal Advocacy and Safeguarding Adults Trust
  • Who falls through the gaps? All New Zealanders should be able to access services to enable them to live the life they choose, free from harm
  • Safeguarding adults is everyone's responsibility
  • Safeguarding tools and strategies for you to use today, and specialist safeguarding supports available to assist
Erika Butters, Advocacy National Director, The Personal Advocacy and Safeguarding Adults Trust (PASAT)
Sue Hobbs, Safeguarding Adults National Director, The Personal Advocacy and Safeguarding Adults Trust (PASAT)
Summary discussion between chair and Disability Rights Commissioner, with networking drinks

Dr Huhana Hickey MNZM in conversation with Disability Rights Commissioner Paula Tesoriero, MNZM. Discussion and questions welcome. 

Paula Tesoriero, MNZM, Disability Rights Commissioner, Human Rights Commission
Dr Huhana Hickey MNZM, MIstD, MNZM, Academic/advocate, Welfare Expert Advisory Group
Welcome back from the Chair
Ministerial address – Our plan to improve the wellbeing of disabled people
• What Budget 2019 is doing for Disability Support Services
Hon. Carmel Sepuloni, Minister for Disability Issues
Performance from StarJam

Interactive music-based activity with group of five Jammers

Solutions to meet the aspirations of people with disabilities
International keynote: Five lessons from the experience of Australian disabilities services
• It’s not a real market (yet)
• Culture change from social services to a market (getting people to think laterally)
• Resilience in the face of huge change
• Decision making support is essential
• Organisations can’t be all things to all people – but they are trying
Roland Naufal, Director, Disability Services Consulting
Evie Naufal, Disability Services Consulting
Morning break
How to create a sustainable social enterprise in the disability sector
• Creating meaningful employment opportunities for people with disabilities
• Setting up a website hub to connect employers, employees and startup business advisors
• Combining personal experience with management expertise
Eric Chuah, Co-founder and director, The Cookie Project
Living My Life Service from ACC: Continuous improvement
• Overview of system transformation
• Analysing progress one year on from roll out of Living My Life
• How we are refining and improving services
• Q&A from disability services consumers
Cath Williams, Team Manager, ACC
Carol Krishnan, Portfolio Advisor, ACC
Lunch break
Getting it right – tackling the challenges facing the disability workforce

• Multiple challenges confront the disability workforce and those who employ them whether its Government or community - based services or disabled people themselves.

• What are we are doing and what else can we do to surmount these challenges?

Rae Lamb , Chief Executive, Te Pou o te Whakaaro Nui
Panel discussion: What does a great life with a disability look like – and how can we enable people to live it?

Discussion about aspiring towards having a home, access to services, employment and making a family, including success stories

Dr Huhana Hickey MNZM, MIstD, MNZM, Academic/advocate, Welfare Expert Advisory Group
Jonny Wilkinson, CEO, Tiaho Trust
Marsha Marshall, CEO, Manawanui
also joining is Jonathan Mosen MNZM, CEO, Workbridge
Afternoon break
Disability and self-employment

·         In New Zealand nearly a quarter of disabled people who are working are self-employed, compared to 17% for the general population. This high proportion is unsurprising given the many benefits of self-employment.

·         NZ also has an abundance of support services for business start-ups, including training programmes, mentoring schemes and funding, and has frequently been names as the best country for starting a business.

·         How can we support disabled people to access and engage with the best services to create successful businesses?   

Dr Jenny Douché, National Manager – Business Innovation, CCS Disability Action
Individualised funding – what’s succeeding and how we are responding to challenges?
• What we’re learning through Mana Whaikaha disability transformation
• Does the Manawanui app successfully enable personal budgeting?
• Innovations we’re working towards to enable good lives
Marsha Marshall, CEO, Manawanui
Towards progressive realisation of a single system for impairment in Aotearoa New Zealand to reduce the disability experienced by our people. Is a roadmap from 2020 to 2040 possible?
Warren Forster, Barrister and Independent Researcher
Closing remarks from the chair and end of conference
The Excellerant Group
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