The Customer Summit 2018

Leading the customer revolution

29 - 30 May 2018Grand Millennium, Auckland
Event Details
separately bookable workshop
Continuous improvement, innovation and value creation with a CX framework
31 May 2018 | 9.00am - 5.00pm

This one-day masterclass draws from more than 20 years’ experience working with major private sector and public-sector organisations in New Zealand, Europe and the United States, to help them turn their customer experience vision into a customer experience reality.  It presents a series of frameworks, blueprints and guides to help you achieve these goals too.

Now, more than ever, organisations must build a customer-driven enterprise that can remove barriers to business, seek out and fix the problems that customers experience, excel at service delivery and outperform their competition.

  • Adopting a CX framework for continuous improvement, innovation and value creation
  • Learn how to turn “CX”, or “CEM” from being just another passing popular term or new job title, into a strategic enterprise-wide agent for business improvement and change.
  • Of those organisations that set out along the journey of customer experience enlightenment, many only reach half-way and without a clear strategic objective and roadmap, they run the risk of wasting vast amounts of time and money chasing yet another trendy three letter acronym.

Paul Linnell

Managing Director

CTMA New Zealand Ltd

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