Customer Experience & Engagement Summit

Where experience comes to thrive

  • Thought Leaders
  • Themes
  • Workshops

Customer experience encompasses a customer’s journey with your brand. The Customer Experience and Engagement Summit put forward thought leaders showcasing best practice customer experience strategies.

The two-day summit put together fantastic sessions showcasing exceptional customer experience and engagement strategies.

Key sessions included:

  • Opening keynote: What will the customer experience journey look like in 2030?
  • Placing the customer at the centre of your universe – A CX strategy roadmap from concept to delivery
  • Leaders’ panel: Customer engagement at the heart of the organisation
  • Case study: Utilising technology and customer insights to drive solutions
  • Fastlane – An experimental CX journey
  • Transforming customer experience through enhancing employee experience

Delegates were able to take away key actionable insights to implement in their organisations.

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