Customer Experience & Engagement Summit
Where experience comes to thrive
Customer experience encompasses a customer’s journey with your brand. The Customer Experience and Engagement Summit put forward thought leaders showcasing best practice customer experience strategies.
The two-day summit put together fantastic sessions showcasing exceptional customer experience and engagement strategies.
Key sessions included:
- Opening keynote: What will the customer experience journey look like in 2030?
- Placing the customer at the centre of your universe – A CX strategy roadmap from concept to delivery
- Leaders’ panel: Customer engagement at the heart of the organisation
- Case study: Utilising technology and customer insights to drive solutions
- Fastlane – An experimental CX journey
- Transforming customer experience through enhancing employee experience
Delegates were able to take away key actionable insights to implement in their organisations.