Customer Experience & Engagement Summit
Where experience comes to thrive
27 - 28 May 2019Crowne Plaza, Auckland
MEET YOUR CHAIR
Head of Customer
Kieran is the Head of Customer at Z Energy. Kieran has held a number of senior customer roles across a range of sectors both public and private, including the NZTA, Air NZ and BNZ. Kieran started out in corporate strategy and analysis and is passionate about how organisations can be truly customer obsessed and demonstrate the value that this creates. “Many organisations still see CX strategies as something soft or hard to measure and struggle to align their investment here with there traditional business models or what has worked for them in the past. This does not have to be the case as a good CX strategy should be underpinned by a robust measurement framework that shows how value is created at a customer level across the entire organisation”.