Customer Engagement and Technology Summit
Delivering exceptional customer experiences in an ever-evolving market
25 - 26 May 2020Crowne Plaza, Auckland
- Super saver price $1999 + GST
- Super saver ends on 27 Mar
- Last minute price $2499 + GST
- 25 - 26 May 2020
- Super saver price from $799 + GST
- Super saver ends on 27 Mar
- Last minute price from $999 + GST
- 27 May 2020
- Download Brochure
Chief Executive Officer
Pic's Peanut Butter
Pic Picot is the Owner and Founder of Pic’s Peanut Butter, a simple blend of roasted peanuts and salt that in nearly 13 years has become the best-selling peanut butter in New Zealand. Pic, a legally blind peanut butter lover, with no experience in the food industry, made his first peanut butter for him and his son’s enjoyment in 2007, roasting nuts in a concrete mixer in his garage and selling his first jars at the Nelson Saturday market. Pic’s Peanut Butter World, his new factory, cafe and visitor experience, opened in February this year, employing 45 people, and producing around 25,000 jars a day, with exports to Australia, China, the UK, the US, the Middle East and South East Asia. In 2018, Pic was made a member of the NZ Order of Merit for services to business.
Amy Di Benedetto
Digital Product Owner
Bank of New Zealand
Amy is a Product Manager focusing on Digital Identity at BNZ, she has been involved with Digital Identity since 2017 when she joined BNZ to transition the Customer Authentication project to a digital supported product. Amy joined the Digital Identity Establishment board in early 2019 and was recently voted onto the Digital Identity New Zealand Executive Council. Amy has a goal to raise the strategic importance of digital identity both within BNZ and in New Zealand to enable customers secure and seamless experiences when they interact with New Zealand businesses online.
Executive GM of Design
Emily Henlein is Executive General Manager of Design at Xero, responsible for setting and managing the design direction of the Xero global small business platform, used by more than 1.8 million subscribers globally every day. Emily is a customer-focused designer, and adept at pushing organisations to think differently about product experiences with the human at the centre. A veteran of software design, Emily has worked at a number of technology household names from Amazon — where she designed world class e-commerce experiences in Amazon’s backend — to Microsoft, where she led some of its mobile and video service projects. Additionally, she worked on leading brands like Marks and Spencer and the NBA, redesigning their online stores and websites. Emily has advised dozens of startups on research methodologies, and helping companies establish a core UX practice. She is a certified yogi and teaches yoga at Xero in Auckland.
MEET YOUR CHAIR
Chief Operating Officer
Sacha Coburn is C.O.O of Coffee Culture, a New Zealand group of boutique coffee shops with over 300 staff in 20 locations. Sacha has also worked closely for over 20 years with the Les Mills group, coaching and developing teams all over the world. Her obsession with unlocking the latent potential within everyone has transformed the way thousands of people turn up to work. Delivering the customer promise through human connection while harnessing the latest technology is a challenge she’s determined to meet. A former lawyer with a Masters Degree in Education, Sacha won a Prime Minister’s Business Scholarship in 2019 to attend Harvard Business School and is super proud to represent Aotearoa New Zealand in that global forum.