Customer Engagement and Technology Summit

Delivering exceptional customer experiences in an ever-evolving market

25 - 26 May 2020Crowne Plaza, Auckland
Event Details
  • Conference
  • Super saver price $1999 + GST
  • Super saver ends on 27 Mar
  • Last minute price $2499 + GST
  • 25 - 26 May 2020
  • Workshop(s)
  • Super saver price from $799 + GST
  • Super saver ends on 27 Mar
  • Last minute price from $999 + GST
  • 27 May 2020
  • Auckland
  • Keynote speakers
  • Key themes
  • Special group rates

With the everchanging business landscape, to remain successfully competitive, exceptional customer engagement must be at the forefront for organisations to create and deliver differentiated value for digitally savvy customers. Bringing together leading CX experts in New Zealand to unpack real-world case studies and cutting-edge topics, this summit will showcase the cream of the crop to inspire delegates and deliver key actionable insights to achieve real change and improvement.

This two-day summit will focus on future CX trends, strategic improvement, customer-centric innovations, and current issues such as striking the balance between digital and physical customer engagement.

It will provide a hands-on experience by exploring compelling case studies from Joe Bishop from Kiwi Wealth and Nick Bowmast from Bowmast Design Research.

Top reasons to attend in 2020:

  • Gain valuable and actionable insight from top CX experts from a variety of industries
  • Experience a comprehensive exploration of the current and predicted CX trends
  • Discover and understand the latest CX innovations that are shaking up the rule book
  • Enhance your professional development and network with your peer

 

Hear from outstanding speakers from:

Pic's Peanut Butter | Xero | Bank of New Zealand | Kiwi Wealth | Bowmast Design Research | Ricoh New Zealand | Colenso BBDO | TSB | SkyCity Entertainment Group | ACC | KiwiRail | Spark New Zealand | Tonkin + Taylor | PwC | The Research Agency 

 

Plus, two excellent workshops, facilitated by:

Amelia DiggleService Designer, Verizon Connect and

Tamerin Howse, Lead UX Strategist, Air New Zealand 

Paul Linnell, Customer experience champion and Managing Director, CTMA New Zealand

  • Conference
  • Super saver price $1999 + GST
  • Super saver ends on 27 Mar
  • Last minute price $2499 + GST
  • 25 - 26 May 2020
  • Workshop(s)
  • Super saver price from $799 + GST
  • Super saver ends on 27 Mar
  • Last minute price from $999 + GST
  • 27 May 2020
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