2018 Customer Summit

Leading the customer revolution

International Opening Keynotes:

Chris Walls

Head of CRM

Sephora Digital SEA

Chris leads CRM for Sephora in Southeast Asia; his teams cover all aspects of customer insight and engagement across the global beauty retailer's online and brick-and-mortar operations in Singapore, Malaysia, Thailand, Indonesia, Hong Kong, Philippines, Australia and New Zealand. Chris graduated with a BSc in Mathematics and Philosophy from the University of Nottingham in the UK. His 13-year career in using data to drive customer strategy and business decisions spans a range of industries including consumer finance, loyalty, retail, entertainment and airlines.

Dan Fischer

Senior Manager, Digital Experience and Services


Dan is passionate about the intersection of commerce and design and the role emotion and context play in building winning digital experiences, and how organisational design can foster an innovation culture. At Qantas, Dan’s team powers the digital tribe by providing the design, production, operations, platform and ways of working leadership, enabling the squads to focus on delivering customer value faster. Previously Dan was Multimedia Executive Producer and Deputy Network Editor at News Corp Australia, leading the network’s interactive storytelling through major news events including the 2011 Queensland floods, Cyclone Yasi, Japan tsunami and Christchurch earthquakes. From 2001 to 2010, Dan worked at Telstra in various roles, including designing BigPond’s Online Customer Service strategy and leading strategy for BigPond Movies.
Hear from these and more great Keynotes:

Liam Malone

Business Development Manager

Soul Machines

Soul Machines is a ground-breaking high tech company of AI researchers, neuroscientists, psychologists, artists and innovative thinkers; re-imagining what is possible in Human Computing. We bring technology to life by creating incredibly life-like, emotionally responsive Digital Humans with personality and character that allow machines to talk to us literally face-to-face! Our vision is to humanise computing to better humanity. We use Neural Networks that combine biologically inspired models of the human brain and key sensory networks to create a virtual central nervous system that we call our Human Computing Engine. When you 'plug' our engaging and interactive Digital Humans into our cloud-based Human Computing Engine, we can transform modern life for the better by revolutionising the way AI, robots and machines interact with people.

Rhiannon White

Chief Digital Officer


Nicole Scheid

Digital Retailing Manager

Air New Zealand

Nicole Scheid is Digital Retailing Manager at Air New Zealand where she provides the airline’s customers with the ability to seamlessly book and manage the aspects of their journey that lie beyond air. With over twenty years of experience in digital, Nicole is passionate about working closely with Air New Zealand’s partners to provide exemplary customer experiences, both online and offline.

Wayne Pick

Executive Creative Director CX

Colenso BBDO

With over 20 years of global experience connecting some of the world’s biggest brands with their customers through CX, Wayne has worked at leading agencies in the USA, UK, Singapore, South Africa and New Zealand. He has won over 100 international creative and effectiveness awards for his work in experiential, digital and direct – including Gold at Cannes, EFFIES, Caples and the DMA Echos. He has judged numerous global digital, creative and effectiveness awards including EFFIES, The New York Festivals (USA), Cannes Advertising Festival (France), AWARD (Australia), Internet Advertising Bureau (UK), Social Media Week, RSVP and AXIS (NZ). Most recently he was on the Board of the Digital and Direct Caples Awards in New York. He is an ECD and CX champion at Colenso BBDO – recognised as The Big Won # 1 Creative Agency in the World, Campaign Brief’s New Zealand Agency of the Year, and Mumbrella’s Experiential Agency of the Year, among other accolades, for its consistent approach to developing ground breaking and award-winning business changing ideas for its New Zealand and international clients.

John Perez


Customer Dynamics

John Lyon

Chief Executive Officer


John is CEO and co-founder of Ando, a new insurance player in the NZ insurance market. John has had many years of insurance leadership, including 6 years as CEO of Lumley NZ, before starting Ando. Under John’s leadership, Ando has quickly become a key force for innovation and challenge, as it seeks to deliver customer-centric technologies to make things faster, simpler and more convenient for consumers and partners.
Featured Speakers Include:
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