2018 Customer Summit
Leading the customer revolution
29 - 30 May 2018Grand Millennium, Auckland
Continuous improvement, innovation and value creation with a CX framework31 May 2018 | 9.00am - 5.00pm
Paul's one-day masterclass draws from more than 20 years experience working with major private sector and public-sector organisations in New Zealand, Europe and the United States and shares how he has helped turn customer experience vision into a customer experience reality. He will present a series of frameworks, blueprints and guides to help you achieve these goals too.
Now, more than ever, organisations must build a customer-driven enterprise that can remove barriers to business, seek out and fix the problems that customers experience, excel at service delivery and outperform their competition.
- Adopting a CX framework for continuous improvement, innovation and value creation
- Learn how to turn “CX”, or “CEM” from being just another passing popular term or new job title, into a strategic enterprise-wide agent for business improvement and change.
- Of those organisations that set out along the journey of customer experience enlightenment, many only reach half-way and without a clear strategic objective and roadmap, they run the risk of wasting vast amounts of time and money chasing yet another trendy three letter acronym.