2017 Customer 3.1 Summit

Aligning strategy, technology, and analytics for everyday customer success


And that's a wrap! 

2017 Customer 3.1 Summit 



Another year, another great event focusing on experience, we'd like to say a big thank you to all our attendees and sponsors for joining us at the 2017 Customer 3.1 Summit and we're excited to get production rolling for next year's event! If you missed out on the 2017 event, make sure you keep the 2018 Customer 3.1 Summit on your radar, we've got something new in the works, stay tuned for updates soon! 


The 2017 Customer 3.1 Summit was filled with leading experts, real world case studies and a surprise keynote guests to inspire you over 2 days of learning on three major areas all to do with tomorrow's empowered customers. 

Topics explored at the Summit: 

- Tomorrow's checklist: What's new? What's happening abroad? What are the latest trends? How is customer experience an evolving business? 

- Key challenges to keep up with and make sure stay a step ahead by delighting your customers and gaining a competitive edge

- CX company culture, customer journeys, NPS, touch points, UX design and more!

- Practical tips and tricks from leading experts on how to plan, implement and execute your customer strategy

- Real-world case studies from local heroes who live and breather all things experience

- Data-driven insights: dive into the numbers and gain a deeper understanding of how to harness the power of analytics to provide your customers with richer, personalised experiences

 And more!


Who was there? 

  • CEOs and Directors
  • Chief Customer Experience Officers
  • Head of Customer Strategy
  • Head of Digital Experience
  • Head of Customer Insights/Analytics
  • Customer/Digital/User Experience Managers
  • Customer Insights/Research Manager
  • Business Designers
  • Head of Marketing


Comments from 2017 attendees: 

- 'Really liked the ability to dip into different streams. That was a highlight for me.'

- 'Totally impressed by the calibre of the conference and the speakers. Best conference I have attended in a long time.'

- 'Excellent job on the content of the conference! Much better than expected!'


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