2017 Business Analyst Masterclass and Skills Development Forum
Knowledge sharing, strategy and success for today's Business Analyst
Sandra Wragg Miller
Lead Business Analyst
Sandra is a champion for everything business analysis and is committed to helping businesses succeed with fit for purpose technology and new ways of working. Sandra has worked in many industries during her career and highlights include time working for Imperial College London, where learning and development amongst experts was a way of life, Etihad Airways in Abu Dhabi, and Air New Zealand. Currently working at Genesis Energy, Sandra is in a product marketing squad reviewing all aspects of the bottled gas business to deliver great customer experience.
Head of Digital and Transformation
ANZ New Zealand
Liz is a passionate transformational leader who leads large programmes of change to fundamentally improve customer experience in a business. Liz currently leads the digital transformation of ANZ New Zealand, the largest bank in New Zealand. ANZ has the largest digital customer base, the 12th biggest website in New Zealand and the most popular mobile banking app (ANZ goMoney) on iTunes and Google Play. Liz has a particular interest in how digital capability can work with traditional channels to improve customer and staff experience, and this interest is central to the digitisation and payments programmes she has underway within the Bank.