15th Financial Markets Law Conference

Operationalising conduct and embracing new technologies in NZ’s Financial Markets

Event Details
separately bookable workshops
Practical Strategies to Operationalising Good Conduct and Culture
27 June 2019 | 9:00 am-12:30 pm

The workshop is all about operationalising good conduct and showing financial advisers, life insurers and banks how to demonstrate good conduct. KPMG’s James Brownell will take you through the new conduct requirements under the review by the FMA and RBNZ.

  • Four elements of managing conduct and culture: delivering good customer outcomes, conduct and culture governance, issue identification and remediation, conduct and culture risk management
  • Breakdown of the four elements
  • Regulators’ recommendations: Board ownership and accountability for conduct and culture; identify and remediate issues; strengthen processes and controls; staff reporting channels; incentives
  • Regulators’ recommendations to life insurers: The role of boards; oversight of intermediaries; product design, training and support; policies and processes; identification and remediation of issues; incentives
  • Changes to the incentives programmes and the implications
  • Best practices in measuring customer outcomes
  • Best practices in conduct and culture reporting
  • Lessons from abroad
  • Gaps in the regulatory environment

James Brownell

Director and Head of Insurance Consulting


James is a Director in KPMG’s Auckland practice specializing in operational risk management for banks and financial services firms. James has recently joined KPMG having spent 7 years at Willis Towers Watson (WTW) in the UK, where he led their international operational risk consulting team based in London. He brings with him valuable insight, expertise and a rich range of practical experience in risk management frameworks, with a particular focus on conduct, outsourcing and capital management. James has spent 12 years in financial services. Prior to his 7 years at WTW, James worked at Marsh where he held a range of positions including a secondment underwriting M&A insurance products.

Guidance for Financial Advisers under the FSLAA
27 June 2019 | 1.30PM - 5.00PM

The Financial Services Legislation Amendment Bill has placed a new requirement and standard for financial advisers in New Zealand. This workshop will give you hands-on guidance to help you go through the transitional period.

  • Being aware of the obligations of financial advisers under the FSLAA
  • Learning standards of conduct and client care, competence knowledge and skill under the new Code of Conduct
  • Learning disclosure requirements in relation to the provision of financial advice: the content, timing and manner of disclosure information
  • Meeting the requirement for transitioning to a full license
  • Managing customer complaints effectively
  • Knowing the changes to the Financial Service Providers Register (FSPR)
  • Adapting to new requirements of registration

Maria Collett-Bevan

Senior Associate


Maria is a Senior Associate in the financial services team at MinterEllisonRuddWatts. An experienced investment funds lawyer with funds expertise gained both offshore (Guernsey) and in New Zealand, Maria has significant expertise in managed funds, financial markets conduct law (including under the new financial advisers’ regime) and insurance law. Maria regularly provides transactional and regulatory compliance advice under the Financial Markets Conduct Act, Financial Advisers Act, Insurance (Prudential Supervision) Act and the Anti-Money Laundering and Countering Financing of Terrorism Act. Her clients include many of the top financial services entities in New Zealand (including major banks and insurers, wealth advisers and fund managers), as well as significant Australian and international fund managers and financial services businesses with interests in New Zealand. More recently, Maria has had a particular focus on engagements under the new Financial Services Legislation Amendment Bill.

Jemimah Giblett



Jemimah is a solicitor in MinterEllisonRuddWatts’ Financial Services team who has experience assisting financial institutions with their compliance with New Zealand regulatory requirements. She advises on all aspects of financial services regulation including financial adviser and fund manager obligations, alongside general corporate obligations. Jemimah also has experience managing regulatory projects and structurally complex transactions, with a focus on regulatory transitions and financial services M&A.

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