About
This one day workshop will outline a model that explains the interactions between your conscious and subconscious mind when creating actions. Learn how to create processes that create an organisational safety culture where all staff turns safe actions into subconscious habits.
Key Learning Objectives
- Have an overview of key processes for influencing their own and other people’s behaviour
- Understand how feedback can impact on peoples behaviour and its impacts on safe habits
- Gain an understanding of solution based vs problem based thinking
Who Should Attend?
This programme is designed especially for ‘front line’ staff and their immediate managers and supervisors. It is also very relevant for office staff, particularly those who work on or visit production, building and other worksites.
Outline
Key processes influencing yours and other people’s behaviour
- Trial and Error learning
- Imitation, modelling and mentoring
- Linking physical and emotional response through the pairing process
- Solution versus Problem Thinking
Reward/Punish Process impacts on your Safety Culture
- Are people rewarded for operating in unsafe ways?
- Are people who follow safety procedures unintentionally punished?
- Why are reward/punish processes the key focus in most BBS (Behavioural Based Safety Observation) programmes?
- Discussion exercise: Identifying which safety behaviours are rewarded and punished by managers and staff in your organisation
What happens if you don’t give feedback?
- The ‘extinction’ process
- Why do many people who receive minimal feedback become cynical and perform poorly?
- What happens when people are allowed to ‘do their own thing’?
- What are the implications of a lack of feedback on staff continuing to apply safe work procedures and on the type of organisational culture that develops?
Reprogramming the subconscious with affirmations & visualisations
- Applying the affirmation and visualisation procedures to safety
- What are affirmations and why should we care?
- How can you word affirmations so that they are believable and effective?
- Using affirmations to change the behaviours of other people
- How can visualisation be used to practise emergency procedures?
Understanding the ‘Pairing’ Process
- The concept of pairing: how physical and emotional responses become linked (paired) with people, tasks, events and places
- Why it is easy for observers in Behavioural Based Safety Observation programmes to trigger negative emotional responses in others and How can managers driving organisational change easily become ‘negatively paired’ and how can you counter this?
Action Plans
In this final segment participants draw together all of the action plans they have developed throughout the workshop and add any final actions that they are prepared to commit themselves to.
Facilitator
Ross Gilmour
Ross Gilmour is a qualified and registeredNew Zealandpsychologist. Ross is the Managing Director of Gilmour Consulting, an organisational psychology consultancy based inLower Hutt.
Prior to going into private practice in 1981 Ross spent four years working in the personnel area and six and a half years as a psychologist with the Department of Justice. In the first few years of private practice Ross provided clinical/counselling services for individuals and small groups. This included working with people who were experiencing stress and anxiety disorders, sleep problems, depression, relationship problems, etc.
Ross then moved his focus to Organisational Psychology and now spends the majority of his time conducting training seminars in the ‘people skills’ area. These include stress management, time management, team building, self-motivation, supervisory and management skills, managing change, and interviewing skills. Ross also regularly provides service to organisations in the areas of managing organisational stress, conflict management, change management, shift work and its impact on performance and other specialist areas such as safety and sleep management. His clients include many government departments, multi-national corporations and a range ofNew Zealandand international businesses both large and small.
Ross Gilmour is also facilitating:
In-house Training
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