About

By appointing you as a Team Leader or Supervisor, your organisation has recognised that you are adept with taking on and managing departmental responsibilities.

The role of a Team Leader or Supervisor is a challenging one. You need to be able to lead, motivate, communicate and manage your team to meet your departmental and organisational objectives. Meeting the needs of your managers vs. the abilities of your team members requires a fine balance and it can sometimes get quite tricky.

An effective team leader/supervisor is one who is able to align and unify their work teams and deliver outstanding results for their organisation. To achieve this goal you must continually evaluate your skills and update your toolkit to meet the growing responsibilities which are being placed upon you.

Team Leaders & Supervisors Survival Tactics has been designed to provide you with a comprehensive toolkit that will enable you to be an effective team leader, motivator, communicator and manager of your team. These four key skills have been identified as the basis of all exceptional team leaders and supervisors and will assist you in achieving your work aspirations.

“The course made me think. I was thinking it might be just sitting and listening and being given the answers but it was more effective to be made to think it all through. I found Penny to be an excellent instructor. She really knows people.” 
Sharon Lewis, Information Services Team Leader, Thames Coromandel District Council

Tools for Your Toolkit!

• Leadership essentials: what does the effective leader do?
• My leadership style preference
• Leadership for today’s business sucess
• Decision-making checklist
• Problem-solving process steps
• How to set clear expectations
• Goal setting checklist
• Challenging behaviour matrix
• Effective feedback checklist
• Performance problem identification and resolution process
• Coaching principles checklist and individual template
• Team communication essentials
• Adapting communication matrix
• Meeting planner
• Informal communication check
• Communicating with your manager priority checklist
• Delegation planner
• Effective organisation checklist

Outline

1. Being an Effective Leader
We are all striving to be effective leaders, yet defining what characteristics are needed to be a good leader can be challenging. So many factors can influence your ability to lead your team, that sometimes it can be an extremely difficult proposition. This session will identify and explore what being an effective leader really means in practice day to day.

You will learn:
• The essential components of successful leadership and how to apply them
• Your own leadership style, getting the best from it and managing any limitations
• How to simply adapt your leadership style to get the best from an individual and the situation
• The simple steps to effective decision-taking
• An essential process to effectively resolve problems
• How to manage and succeed in the most challenging relationship of peers/colleagues that have now become your reports

2. Managing Your People and Their Performance
Occasionally it can be hard enough managing and motivating yourself to perform on a regular basis at the top of your game, let alone your team. But to achieve your departmental and organisational objectives, it is imperative that you consistently find ways to motivate your team. This session will examine structures and processes that will provide you with the tools required to strengthen your management skills and thus enhance your motivational abilities.

You will learn:
• The fundamental tools of managing your people to achieve the results you want
• How and why to set clear expectations
• The essential tools of effective goal setting
• How to give the right feedback, at the right time, using a simple checklist
• How to manage challenging behaviour
• A simple process for tackling performance problems at the right time, in the right way
• The power of coaching for results

3. Communicating with the Team, Other Internal Customers and Important Others
As the Team Leader & Supervisor you are an important link between management and your team. Through the development of clear and concise communication strategies, you can greatly enhance your abilities as a team player and communicator. In this session you will learn new techniques for effective communication, both up and down your organisations hierarchy, as well as the importance of delegation.

You will learn:
• The core components to building a team that works
• Simple steps to effective team meetings
• The role informal communication plays in team building and getting results
• Your role in team communication
• How to set up the best possible chance of communicating with your manager
• The art and science of communication that works
• The art and science of delegation

4. Managing Your Workload and Multiple Priorities
Ever had the feeling that there just aren’t enough hours in the day? We have all felt that way from time to time. The solution lies in being able to manage your workload and to set priorities. This session will show you tools and techniques that will enable you to gain control of your daily schedule, without compromising your workload expectations and responsibilities to your team.

You will learn:
• How to get organised using a simple checklist
• Time wasters and how to eliminate them
• A simple process for managing projects
• How to effectively delegate work
• How to organise your priorities to get the results you want

Facilitator

Penny Holden

Penny Holden has over 18 years in the field of learning and development as trainer, leader, manager, coach and programme designer. Operating in New Zealand, the UK and Australia, Penny has the enviable position of having trained in all sectors (private, government, corporate, NGOs) and across most industries. She brings this in-depth knowledge and experience to offer insightful, rigorous and highly practical and motivating training.

Her training programmes are packed with practical ideas, tools, up-to-date information and strategies for success. She actively works with participants to make training as individual and valuable as possible, ensuring a return on investment. Programme expertise includes leadership and management training, and developing people capability and organisational effectiveness at all levels.

Penny Holden is also facilitating:

• Advanced Train the Trainer
• Change Management for Managers in Times of Restructuring & Redundancies
• Communicating with Diplomacy, Influence and Credibility
• Dealing with Difficult People for EAs & PAs
• Tackling Challenging Conversations for EAs & PAs
• Tackling Challenging Conversations for Team Leaders & New Managers
• Train the Trainer

In-house Training