About

Situations can arise in organisations when it is necessary to carry out interviews to establish the facts of an event, uncover dishonest or illegal actions or resolve conflict.

Interviewing in these situations can be challenging but can also be rewarding when there is a clear structure to follow and an understanding of how to obtain and analyse information. Key topics for the seminar are supported with practical exercises and skills training during the two days.

Interviewing for Investigations is a course designed to give you the knowledge skills to confidently lead and structure investigative interviews.

Key Learning Objectives:

• Gain the skills to competently interview witnesses and suspects with the correct models of interviewing
• Equip investigators with the skills to process compliance and enforcement issues, complaints, or enquiries in the most efficient and effective manner to achieve successful outcomes
• Increase detection and conviction levels
• Raise and accelerate staff confidence and enhance their professional development

Who should attend?

Ideal for those who do investigations across the spectrum of compliance, law enforcement, human resources, insurance, fraud detection/prevention or recruitment enquiries including:

• Corporate & contract Lawyers
• Contract & Procurement managers
• Commercial managers
• Business advisers and consultants
• Accountants & Company secretaries
• CEOs and CFOs
• Investigators
• Claims Managers
• Human Resources Managers
• Compliance Managers

Training Methodology
International best practice dictates that all investigation interviews for public or private purposes should be based on the P.E.A.C.E. Model developed by the Police in England and since adopted by Numerous Organisations around the globe.

Outline

Interviewing Witnesses – Processes and Techniques

Overview and Background of Investigative Interviewing

• What is investigative interviewing?
• Ethical and Legal issues
• Concepts, principles and protocols underpinning the PEACE Model
• Questioning Style Development and Case Study
• Interviewing a Witness – The Cognitive Model

Investigation Scenarios

• HR investigations
• Inappropriate internet and computer access
• Theft and fraud investigations
• Information leak investigations
• Accident investigations
• OSH violations
• Bullying and interpersonal conflict

The P.E.A.C.E Model - Witnesses

Planning and Preparation

• Preparing the interview plan
• Defining aims and objects of the interview
• Assessing what evidence is available
• Where can evidence be obtained?

Engage and Explain

• Engage – forming a relationship
• Showing awareness for interviewees needs
• Explaining the reasons for interview
• Explaining the routines
• Explaining the evidential process

Account, Clarification and Challenge

• Achieving the fullest possible accounts from witnesses
• Summarising the accounts
• Clarification and Challenge
• Establishing “the evidence chain” and
• Identifying weaknesses and inconsistencies.

Closure and Evaluation

• Ensuring planned closure rather than an impromptu end
• Evaluation
• Consideration as to whether the objectives were achieved
• Further information requirements

Interviewing Suspects – Processes and Techniques

• Case Study – Interviewing a Suspect
• The Conversation Management Model
• Exposing deceit/concealment

The P.E.A.C.E Model - Suspects

• Planning and Preparation
• Engage and Explain
• Account and Clarification
• Account – Obtaining Quality Information
• Challenge – Securing a conviction
• Closure and Evaluation – Weighing up the Result
• Placing the interview in the context of the whole investigation
• Reviewing the information obtained along with that already available

Facilitator

In-house Training

Do you have a number of staff who would benefit from this course? Find out more about running Interviewing for Investigations using the PEACE Model, in-house at your organisation or ask us about our team training discounts:

Contact Lone M Tapp (Director, Bright*Star Training) on 09 912 3610 or fill in the form below.

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