Inhouse Training

In-house Training

About

"Excellence is an art won by training and habituation"

How can your business achieve excellence? - Through Bright*Star Training

New Training Day Packages now available - the more days you buy the more you save. You can use the days on either public training courses for individual team members or in-house training for your team. Feel free to mix & match to get the best value from your training budget. Not all members of your staff will have the same training needs. Our new Training Day Packages recognise this and offers you a great way to reward your team while saving between 25-40% on our normal registration costs. Here's how it works:

  • Book 20 or more training days, all valid for 12 months.
  • We will work with you to determine your training needs and how we can best deliver this through a mix of public training courses and in-house training
  • E.g. if you have 20 days to use, you could hold a 1-day in-house course for 14 people as well as send 3 other staff members on a 2-day public course.

 

Bespoke in-house training delivered to your door

Select from our huge range of training courses to meet your in house training requirements.

A large part of our business is to design and deliver bespoke in-house training programmes for both public and private organisations throughout New Zealand.

We thoroughly enjoy the opportunity to work so closely with our clients to identify the specific objectives they are seeking from their training experience. Bright*Star provides expert consultation, support and advice every step of the way, from inception through delivery and evaluation.  

Our highly consultative approach ensures we ask the right questions to guide you and your organisation to the right training solution.

Utilising our wealth of training & development experience we will consult with you to provide:

Guidance – on how best to meet your training requirements
Ideas – to help make the most of your training time, budget and objectives
Support – both pre and post event with all aspects of the training cycle
Customisation – of any existing training course to meet your specific requirements
Bespoke material – the preparation of new content to meet your objectives

 

“I like the team approach to looking for the best solution - they have a lot of very good ideas, and look for practical ways to implement. They think about the logistics- how easy it will be to run an option, and don’t oversell”

Charlotte Reynolds, Retail Trainer, NZ operations of global retail brand (Bright*Star in-house client, December 2012)

 

Please see at our online in-house training brochure for extra information, and also take a look at this list of all of our training courses which can be run in-house for your organisation.

Our Services

The Bright*Star In House Training Service

When working with the Bright*Star Training team it’s important to know what to expect. Our commitment to you is that we will:

  • Provide you with a consultancy service to meet your requirements - this can be anything from a discussion to a forming a complete project team alongside you
  • Identify how we can work with you to best meet your training requirements
  • Create training that meets agreed objectives - be it customised or bespoke training content
  • Provide you with a detailed briefing guide to prepare all participants for the training - to ensure that they gain the most from it
  • Deliver training from professional, expert facilitators with supporting materials and workbooks for every participant
  • Provide you with a debriefing guide for use with each participant to ensure that they review and implement the training received back in the workplace
  • Evaluate and summarise the training in a post training report
  • Support you at every stage of the training process to ensure that your event runs successfully

FAQ

Q1. What's the difference between in-house and public training?

An in-house course is most often held at your premises (or close by) and the trainer comes to you. You don’t need to worry about travel or accommodation for your team and they’re likely to be away from the office for a shorter amount of time. You can choose exactly when you want the training to fit into your schedule. You can discuss confidential and business related issues and use your own case studies during the training.

At a public course you will find a mixed group of attendees, which gives you the opportunity to hear about the experiences of other organisations. The course content is likely to be slightly more generic and cover a wider range of issues to match everyone’s needs. Bright*Star’s public courses are all held at 4 or 5-star hotels in CBD locations.

Q2. Can we use our own business examples in the training that you create for us?

Absolutely. We will work with you to incorporate your own examples into the training material so that what the participants are learning is based exactly on what you’re already using and your exact situation.

Q3. How will you help us to measure the success of in house training?

We will provide each delegate with an evaluation form and collate all responses into a short report for you.  We will also provide you with a debriefing guide for use with each delegate- you can use this to link to your performance management & objective setting processes.  For larger projects, we do a post project debrief meeting.

Q4. What are the benefits of using Bright*Star Training?

  • By asking the right questions and in consultation with you we help you narrow down your unique training requirements
  • We then recommend the best suited training content and facilitator
  • We can create a bespoke and/or customised course outline and materials
  • We offer a professional service & full support for you and your team before, during and after the training takes place
  • We work fast and can deliver all your training needs within a very short timeframe

 

Q5. How does the consultation process work?

We will meet with you to discuss the training need that you have and provide ideas on   how we may best work with you to ensure that these are met, taking into account the needs of the organisation, the individuals, timings, budget and facilities.  We may then also bring in the facilitator (particularly where we need to create bespoke material for you).

Q6. Can I pick elements from different courses to create a new bespoke course that suits exactly what my team needs?

This is one of the key advantages of in-house training. We will work with you to customise the content based on your exact needs. Our wide range of public courses is there to give you an idea of what’s available but the options are limitless. Simply tell us what you want and we’ll make it happen!

Q7. Can I condense a 2-day public course into a 1-day in-house course?

This is definitely a possibility and often a great solution when your team is too busy to take two days out. It will put some limits on what can reasonably be covered but we will work with you to identify which elements of the course are critical to retain and which may not be required.

Q8. How many people do I need/can I have on an in-house course?

We recommend between 6-14 people, however this depends on the topic and facilitation method. For courses with high level of practical work and group exercises smaller numbers work best, whereas with e.g. legally based courses a bigger group is no problem.

Q9. Can we try before we buy?

If we have a public course running with the same trainer and/or topic, then we would be more than happy to arrange for you to sit in on this. You will get to see the trainer in action, meet our team and have the opportunity to speak to the delegates who will give you their thoughts on the course, its logistics and content.

Q10. What is included in the quoted price for an in-house course from Bright*Star?

We take care of the full training cycle and support both you and your team during the process. We provide:

  • Consultation about training needs
  • Creation of customised and/or bespoke course content
  • Briefing & debriefing guides for all participants
  • All event preparation
  • All training material, incl. a hard copy workbook for each participant
  • Complete facilitation
  • Event evaluation and feedback

 

Q11. Can you organise a venue for us to get off site?
We would be more than happy to do so for you.

Case Studies

   

Case Study 1
Client: Global Retail Brand with presence throughout NZ.
Enquiry: Phone call - to ask if we might be able to come up with a short "Customer Service" Session to slot into their new customer product launch & initiative. The issue being that it was very short notice - with roll out to 800 + employees and partners in a month’s time.
The Project: We met and agreed that we should form a project team - with representation from the areas of the business involved in the launch as well as their training team and Bright*Star Training. In this meeting we agreed:
  • The parameters of the training - which included sessions relating to the launch, IT, the company overview and the Customer Service session that we were tasked with writing and delivering.
  • The roll out dates and locations of the training.
  • The theme and title of the event- with agreed objectives.
  • To have a pilot session for the HQ staff - to test the content and gain feedback. (Allowing us to tweak the content prior to the full launch).
What we did: We provided a Project Lead, (BDM), support, lead Facilitator and 2 further facilitators as the Bright*Star team. Our contribution to the project was to:
  • Design and deliver 19 x ½ day training sessions on "Customer Service" over a 3 week period - focusing on the reason for the session (ie the new initiative), and reiterating the company’s existing customer service standards - but with a fresh approach.
  • Create a theme for the whole event - which was to provide a "Red Carpet Experience" for the staff. This included making each venue feel special with a grand entrance, music, top catering and a themed goodie bag for each person (which we tied into the customer service session).
  • We also had ‘spot prizes’ given out during the session.
  • We designed and implemented a bespoke logo for the whole project - with gifts and supporting material all bearing the logo. The aim being for each delegate to leave the training feeling trained, recognised and motivated.
How did it go? The roll out was a huge success - the sessions were well attended - with the 19 sessions training over 830 staff - 96% of whom rated the training as either "excellent" or "very good".
Post Project: Following the final session we held a post project meeting to debrief on the process and roll out of the training. We were able to discuss the success of the project and in particular how very effective we were working as one team from the beginning - this enabled us to identify and deal with any issues, tweaks and day to day occurrences quickly and efficiently - a major advantage for such a large and time pressured project. We left our client with a customer service initiative that has continued throughout the NZ braches and now represents a regular award for its staff.
The Bright*Star Training team created brand new material to a very tight deadline, created a supporting workbook, gifts, logo and overall theme for the event. Contributing to the success of a major initiative for our client.
   

Case Study 2
Client: Livestock Improvement Corporation
Enquiry: E mail - the finance team - interested in 2 different finance courses - looking to see if we are able to combine these into one course for their team.
The Project: BDM met with the client to ascertain what the training need is, who the training is for and more about the organisation, its culture and plans. As a result of this it was clear that there were elements of the 2 courses identified that would be required but there is a definite need to customise the content and to create some new content to ensure that we meet the training requirements.
What we did: We arranged a second meeting with the facilitator and discussed exactly what the training would need to include. We also identified that it would be a better idea to run 2 separate 1 day courses to separate the topics (and audience) rather than one x 2 day course. (This did not change the cost at all).

The facilitator then created 2 ‘new’ courses, using some existing content and some new content - including material specific to the organisation - to ensure that the course is both relevant to the audience and meets the set objectives.

We also created a detailed briefing guide for each participant - to ensure that they were fully prepared for the training, what to expect and how best to prepare.
How did it go? Feedback for the content and facilitator was excellent - the process from consultancy to delivery meant that we ensured the relevance of the training to both the audience and the organisation. We were able to guide the client on how we can best utilise the training time we had to meet the training objectives. This coupled with the briefing and debriefing guides that we provide as part of the Bright*Star service ensured that we were able to fulfill the very specific requirements of the client whilst ensuring that each and every delegate was catered for, knew what to expect from the training and able to implement the training post event directly into their role. The Bright*Star Training team created brand new material to complement existing course content to ensure the right training was delivered to the right audience at the right time.