Strategic Intranets Summit

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Strategic Intranets Summit

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About

• Is your intranet user-centric?
• How do you ensure your intranet strategy and development is linked to employee and organisational performance?
• Can you say that your intranet and knowledge management is based on good business practice?
• Is your intranet able to enhance collaboration?

Organisations often struggle with these questions as they attempt to justify further intranet development and investment to senior management and at the same time get employee buy-in.

Now in its 10th year, our Strategic Intranet Summit will examine these questions and more in a one day intensive conference.

Don’t miss this opportunity to learn more about the tools that will enable your intranet to truly enhance your organisation’s performance.

Workshops

Workshop A:
Practical Techniques for Designing Intranets

The biggest staff complaint about intranets? They can’t find what they are looking for. With many organisations planning an intranet redesign in the next 6-12 months, it is crucial that the relaunched site actually works well for staff.

This full-day workshop provides a practical methodology for designing and redesigning intranets. Taking a user-centred approach, the workshop provides hands-on experience with a range of techniques, along with plenty of screenshots and discussions.

Topics covered on the day:
• What is your intranet brand and what does it convey to your staff
• Best practice user-centred design methodology
• Creating a robust intranet using card sorting and tree testing
• Usability testing and using staff feedback to enhance intranet development
• Designing page layouts
• Designing the homepage

James Robertson, Director, STEPTWO DESIGN
James is recognised as one of the world-wide thought leaders on the topics of web content management and intranet strategy. He has worked with many organisations in both the public and private sectors, including Fortune 500 companies and Federal Government agencies.

Workshop B:
Delivering a User-centric Online Experience

Your website like any other public channel is key to your brand. A good website will engage users and increase the chances of meeting your website KPIs be it making sales or providing information to the public.

In this workshop, attendees will be taken step by step through best practice customer service, how it relates to online communications and how to deliver a truly solid website and online strategy.
• Understanding the customer experience and examining the entire customer process
• Introduction to the marketing and IT teams – What they do and how they view the process
• Mapping out your online strategy and taking into account marketing and IT
• Web metrics – Finding out what you should be measuring, why and aligning your metrics with your organisational goals
• Understanding the marketing launch cycle
• Dealing with potential issues and managing roadblocks
• Building upon past success and failures

Alan Cox, Managing Director, LEFTCLICK LTD
Alan is a founder of LeftClick Ltd, he has been practising customer-centric design for well over a decade. His no-nonsense approach to website optimization has resulted in staggering increases in conversion rates and award wins with some of the big names in internet retailing both here in New Zealand and overseas.

Agenda

Day 1

8.30

Registration & Coffee

9.00

Opening remarks from the Chair

Dorje McKinnon, Online Services Manager, LINCOLN UNIVERSITY

9.05

Keynote Address: Intranets in 2015

How can we plan if we don’t know where we’re heading? This inspirational talk will explore what intranets could look like in 2015, walking through two day-in-the-life scenarios of how staff will work when technology achieves its full potential. Presented by one of the world’s foremost experts on intranets, this talk will be sure to leave you buzzing with ideas.

James Robertson, Director, STEPTWO DESIGN

9.55

Developing a Business Case for Intranet Investment and Measuring ROI

Using practical examples, we examine how organisations justify investments to implement an intranet or refresh an existing one.
• Identifying the problem: Why do we needed to invest? What improvements/benefits will be derived from the investment?
• What makes a strong and believable business case?
• How do you quantify and measure ROI?

Steve Lapwood, Senior Management Consultant, INTERGEN

10.35

Morning tea

10.55

Rolling Out New Features for the Intranet Using AGILE Methodology

In this case study presentation we examine how our organisation used AGILE methodology to launch our newest features quickly, at a lower cost than usual and to better effect with our staff due to the shorter releases.
• What is AGILE methodology?
• Why faster releases are more efficient and save costs
• Incorporating feedback into improvements

Edwin Dando, Managing Director, Clarus Limited

11.35

Case Study: Building a Community of Practice to Achieve Specific Outcomes

People doing similar work in different places can improve their performance by talking together. Used strategically, a Community of Practice can also achieve specific outcomes for an organisation.
• Planning for participation and outcomes
• Engaging participants and building participation
• Using technology to enable participation
• Measuring participation and outcomes

Dan Randow, Chief Wrangler, OnlineGroups.Net

12.15

User-Generated Content, Managing Content Ownership and Comments

User-generated content like blogs and wikis can help enhance an organisation’s business process and raise employee engagement as the best writers of content are also the audience. Using case studies, we examine how to deploy open but effective intranet content ownership policies and how it contributes to better business processes.
• Who should have control? Identifying the information champions in your staff
• Developing your intranet guidelines
• Training and supporting intranet champions
• Keeping a handle on problem-makers

Mike Riversdale, Director, WAVEADEPT

12.55

Lunch

1.45

Round Tables: Resolving Issues and Sharing Insights

Back by popular demand, this roundtable session offers you the opportunity to network and connect with others facing similar issues. Bring along two pressing issues that you are facing for other attendees to help you solve.

Round Table 1: Sharepoint and Technical issues
Mark Orange, Director Strategy + Innovation, KNOWLEDGE CUE
Round Table 2: Intranet Governance and Managing User Generated Content
Round Table 3: Adapting Social Media Tools for the Intranet
Mike Riversdale, Director, WAVEADEPT

2.35

Information Management, Good Business Practice and the Public Records Act

The Public Records Act provides firm guidelines as to what is required for government organisations. We examine how public sector organisations can better align themselves with the government’s requirements and how these lessons can apply to private sector organisations
• The concepts and ideals of the Public Records Act
• Application these idea to both public and private sector
• Aligning your intranet to better business practice and information management

Janita Stuart, Information Manager, NZ ARMY

3.15

Afternoon tea

3.30

Case Study: From Document Labyrinth to Information on Demand

In 2008 Nelson City Council overhauled its aging various records and document environments to enable Council to better comply with the Public Records Act and to provide fast, easy access to corporate information. We examine how we did this and show how it boosted the performance of customer service teams.
• Data, data everywhere; Looking at the problem and how we got it
• What approach to use?
• Rolling out Open Text Document management
• Getting employee buy-in
• Doing it again – what we’d avoid, what we’d do again

Martin Erasmuson, Data Management Coordinator - Information Management, NELSON CITY COUNCIL

4.10

Workshop: Embracing the Culture of Collaboration and Encouraging the Use of Intranet Collaboration Workspace

The intranet is increasingly being used as an online collaborative workspace. In this workshop with case studies, we examine how you can develop your organisation to embrace the idea of collaboration, and effectively manage and encourage the use of the intranet as a collaborative workspace.
• A culture of collaboration – Why the people stuff comes first
• Key features of an online collaborative workspace – What is the business process?
• Promoting and facilitating better collaboration – Encouraging user adoption

Michael Sampson, Director, MICHAEL SAMPSON LTD

5.20

Closing Remarks from Chair

5.25

Networking Drinks

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